Are we a good fit?
Are we a good fit?
How YouBelong Pediatrics in Suwanee, GA works: appointments, a 24/7 on-call physician, our vaccine and antibiotic approach, billing and policies.
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Office Hours
Office Hours
We make every effort to meet the needs of our patients, offering both routine well visits, sick visit appointments as well as telemedicine appointments.
To ensure we provide you with the most efficient care we request you call ahead to schedule an appointment.
Walk-Ins will be seen in the first available sick visit appointment time slot.
Please familiarize yourself with our office hours to see if they work for your family.
Insurance
Insurance
It is your responsibility to:
Contact your insurance company to:
Ensure that we participate with your plan.
Know the limits and coverage of your particular Health insurance policy.
To show your insurance card to us at each visit.
Pay your co-pay at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, please check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
Click Here for a helpful infographic explaining what Health Insurance terms like Deductible, Copay, etc mean.
No Insurance / Self Pay
No Insurance / Self Pay
Yes! We offer discounted self-pay rates for families who wish to pay for services directly (click here).
We accept Credit cards, Debit cards, HSA cards, Zelle and Cash.
Antibiotics
Antibiotics
We’re careful with antibiotics because your child’s long-term health matters. We work hard to not overuse antibiotics. Not every earache or runny nose needs medicine, and we’ll always explain why.
We follow trusted guidelines and only prescribe antibiotics when truly needed; never over the phone, because we believe good care starts with seeing your child in person.
Vaccines
Vaccines
We understand that some parents have anxiety with childhood vaccines and we are willing to respectfully discuss this with you.
We strongly recommend following the schedule outlined by the American Academy of Pediatrics (AAP). At each visit we will counsel parents on vaccine efficacy and safety based on the latest scientific evidence.
Medical Home
Medical Home
We work hard to provide comprehensive medical care and serve as your medical home. This means, we request that you contact our office FIRST before seeking specialty care, or heading to Urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.
If your child does see a specialist, we kindly ask that you request their notes be sent to our office directly so we can stay up-to-date and continue providing the best care possible.
Technology
Technology
Our practice prides itself on efficiency through use of technology. We encourage you to:
Consult our website.
Register for and use our patient portal.
Use automated reminders for appointments and for routine care/immunizations that are due.
After Hours
After Hours
We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until the morning, you can call our regular office number and your call will be forwarded to the on call provider.
We do ask that you allow us some time to return your call, as we do not return calls while driving or during regular office hours.
Billing / Fees
Billing / Fees
Outstanding balances, insurance co-pays and co-insurance, are expected to be paid at the time of service.
As a convenience to our patients and to simplify the billing process, we will hold a credit card on file.
Once insurance completes processing a claim, our system will send you a reminder email and charge the credit card on file after the notice period.
Late Arrivals & Missed Appointments
Late Arrivals & Missed Appointments
We respect your valuable time. To help provide timely service, we schedule all patient visits. We will remind you of your upcoming appointment via phone/text message. We make every effort to run on time.
Late Arrivals: If you are 15 minutes late for your appointment, you may be asked to reschedule.
Missed Appointments:
Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you.
We require at a minimum, 24 hour notice for cancellation of appointments.
A $35 fee will be charged for No-shows or appointments cancelled/rescheduled with less than 24 hour notice as outlined in our financial policy.
Multiple missed appointments will result in discharge from the practice
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