It is your responsibility to: 

• Contact your insurance company to:

  1. 1. Ensure that we participate with your plan.

     2. Know the limits and coverage of your particular Health insurance policy.

• To show your insurance card to us at each visit.

• Pay your co-pay at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, please check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided. 

Click Here for a helpful infographic explaining what Health Insurance terms like Deductible, Copay, etc mean.

We’re careful with antibiotics because your child’s long-term health matters.  We work hard to not overuse antibiotics.  Not every earache or runny nose needs medicine, and we’ll always explain why. 

We follow trusted guidelines and only prescribe antibiotics when they’re truly needed—never over the phone, because we believe good care starts with seeing your child in person.

We work hard to provide comprehensive medical care and serve as your medical home. This means, we request that you contact our office FIRST before seeking specialty care, or heading to Urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

If your child does see a specialist, we kindly ask that you request their notes be sent to our office directly so we can stay up-to-date and continue providing the best care possible.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our regular office number and your call will be forwarded to the on call provider.

We do ask that you allow us some time to return your call, as we do not return calls while driving or during regular office hours.

We respect your valuable time.  To help provide timely service, we schedule all patient visits. We will remind you of your upcoming appointment via phone/text message. We make every effort to run on time.

• Late Arrivals: If you are 15 minutes late for your appointment, you may be asked to reschedule.

• Missed Appointments: 

  • Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you.

  • We require at a minimum, 6 hour notice for cancellation of appointments.  For appointments before lunch, please call the day prior.

  • A fee will be assessed for missed appointments as outlined in our financial policy.

  • Multiple missed appointments will result in discharge from the practice. For new patients, a fee will be charged if the FIRST appointment is missed.